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About two million Indian accounts were banned by WhatsApp, while 420 grievance reports were received by the messaging platform in August, according to its compliance report. In its latest report on Tuesday, WhatsApp said 20,700,000 Indian accounts were banned on WhatsApp during the said period.

An Indian account is identified via a +91 phone number, he added.

Previously, the Facebook-owned company said more than 95% of bans were due to unauthorized use of automated or bulk (spam) messages. The global average number of accounts that WhatsApp bans to prevent abuse on its platform is around 8 million accounts per month.

WhatsApp, in its latest report, said it received 420 user reports covering account support (105), call barring (222), other media (34), product support (42) and security (17) in August.

During that period, 41 accounts were “processed,” according to the report.

WhatsApp explained that “Activated Accounts” refers to reports in which corrective action has been taken based on the report. Taking action means either banning an account or restoring an account previously banned as a result of the complaint.

In addition, reports may have been reviewed but not included as “Actuated” for many reasons, including the user needing assistance accessing their account or using certain features, the restore requested by the user. ‘a banned account and the request is denied, or if the reported account does not violate the laws of India or the WhatsApp Terms of Service.

More than three million Indian accounts were banned by WhatsApp, while 594 grievance reports were received by the messaging platform between June 16 and July 31.

The new IT rules – which came into effect on May 26 – require large digital platforms (with more than 5 million users) to publish compliance reports every month, listing details of complaints received and actions taken.

Previously, WhatsApp had pointed out that being an end-to-end encrypted platform, it had no visibility into the content of messages.

In addition to account behavioral signals, it relies on available unencrypted information, including user reports, profile photos, group photos, and descriptions, as well as advanced AI tools and resources to detect and prevent abuse on his platform, he said. PTI SR BAL BAL


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