LiveVox Unveils ACTivate, Its New Purpose-Built Channel Partner Program

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The new channel program will leverage LiveVox’s sales assistance, technical guidance and competitive incentives to enable partners to deliver powerful digital transformation projects and differentiate the value they deliver to data center customers. contact

SAN FRANCISCO, April 11, 2022–(BUSINESS WIRE)–LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement tools , today announced the launch of its new channel program, ACTIVATE. The program provides new and existing Livevox partners, including Master Agents, Technology Solution Brokers, Solution Providers and Managed Service Providers, with key tools to market and sell Livevox’s blended omnichannel capabilities to new clients. LiveVox also announced today that CRN, a brand of The Channel Company, has listed ACTivate in its 2022 Partner Program Guide and named its Global Channel Manager, Dan DeLozier, to the 2022 Channel Leaders list.

“We’ve seen incredible momentum on the channel over the past year – it’s a great time to launch ACTivate and demonstrate LiveVox’s commitment to our growing ecosystem of valued partners,” said Dan DeLozier, Head of the global channel, LiveVox. “We’ve built ACTivate on top of LiveVox’s best single pane of glass platform, enabling LiveVox to drive growth with our partners – from supporting regional sales teams, to accelerating partner onboarding, to comprehensive demand generation and marketing, including digital events and campaigns.The program is uniquely designed and highly customized to meet the individual needs of our partners – from recruitment to revenue, with hands-on support every step of the way. .

LiveVox’s channel program offering is available to any of thousands of sub-agents across the United States and Canada. Benefits of ACTivate include:

  • Behavior- and value-based tiered program framework that aligns the best resources and tools with LiveVox’s most committed partners

  • One-stop, best-in-class partner portal

  • Custom/tailor-made partner integration to ensure that LiveVox gives each partner the right solution sets

  • Pre- and post-sales support through regional distribution teams and sales specialists

  • Hands-on, Self-Service Partner Enabling and Learning Center

  • Annual business planning and account mapping

  • Partner with the field marketing team to develop and manage partner marketing plans, strategies and events

  • Complete partner request generation suite focused on lead and appointment generation for partners

  • Complete marketing automation platform with customizable email and social marketing campaigns

  • Marketing Development Fund

  • Competitive residuals and sales performance incentive funds.

“LiveVox is committed to growing our channel partner ecosystem – ACTivate is a strategic investment that will make it even easier for our partners to work with us,” said Louis Summe, CEO of LiveVox. “Consumers expect a seamless customer experience when interacting with a brand – whether through the web, over the phone, or even through a virtual agent – the contact center is at the center of this evolution. Our comprehensive CCaaS suite integrates omnichannel, workforce engagement management, analytics, and AI into a powerful command center that gives businesses complete visibility into contact center operations and performance. We are excited to expand our channel program and increase the reach of our solutions by working side-by-side with our partners.”

To learn more about ACTivate, click here.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that generates more than 14 billion omnichannel interactions per year. By seamlessly unifying blended omnichannel communications, CRM, AI and WEM capabilities, the company’s technology delivers exceptional agent and customer experiences while helping to mitigate compliance risks. With 20 years of experience and expertise in the cloud, LiveVox’s CCaaS 2.0 platform is at the forefront of innovation in cloud contact centers. The company has more than 650 employees worldwide and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; Saint Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us on @LiveVox or visit livevox.com.

Forward-looking statements

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking terms. Statements that are not historical in nature, including those containing the words “anticipate”, “expect”, “suggest”, “plan”, “believe”, “intend”, “estimate”, ” targets”, “projects”, “should”, “could”, “could”, “might”, “will”, “anticipate”, “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based on management’s estimates and forecasts and reflect the views, assumptions, expectations and opinions of the Company as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are therefore subject to change.All such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute the judgments of the Company and should be considered indicative, pr preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to the Company, which could cause the results, performance or The Company’s actual financial condition may differ materially from those expectations of future results, the performance of the financial condition. Important and other factors that could affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Form 10-K filed with the SEC on June 11 March 2022. Although forward-looking statements have been made in good faith and are based upon assumptions the Company believes are reasonable, there can be no assurance that the anticipated results will be achieved. The Company’s actual results may differ materially from the results discussed in the forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and the Company undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law. .

See the source version on businesswire.com: https://www.businesswire.com/news/home/20220411005324/en/

contacts

PR contact for LiveVox
Katie Creaser
[email protected]

IR contact for LiveVox
Ryan Gardela
[email protected]

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